We are here to help.
At MindAbs, we believe that support shouldn't be complicated. Our team reads every message and treats each one with the care it deserves.
We don't do generic responses.
We know that reaching out often means you have a real question or a real concern. Every email that comes in is reviewed by a real person, not a bot, and we do our best to give you a thoughtful, useful response.
Email us directly
We monitor this inbox closely and typically respond within 24 hours on business days. Over weekends or holidays, please allow a little extra time.
What we can help with
Account & Access
Trouble signing in, resetting your password, updating your email address, or managing your subscription. If something isn't working on your end, we'll dig into it.
Understanding the Assessment
Questions about how the assessment works, what your results mean, or how to interpret specific sections of your report. We're happy to walk you through the mechanics.
Technical Bugs
If something isn't behaving as expected — a page not loading or a broken link — please tell us. The more detail you can share, the faster we can track it down.
Billing & Payments
Questions about charges, refunds, invoices, or payment methods. We aim to resolve billing concerns as quickly as possible.
Feedback & Suggestions
Good, bad, or somewhere in between, we want to hear it. MindAbs is shaped by the people who use it, and your feedback informs what we build next.
General Inquiries
Anything else on your mind — partnership questions, media requests, or just curiosity about who we are and what we do.
Thank you
Thank you for taking the time to reach out. Whether it's a small question or a bigger concern, we're genuinely glad to help, and we look forward to hearing from you.