Refunds & Cancellation

Membership

We don’t refund a membership once it begins. The price is on our pricing page and nothing is hidden behind it, so please take your time before you decide. If something goes wrong at our end, write to us and we will make it right.

The NCI Assessment

Refundable in full any time before your child begins. Once they have started the first story, it isn’t — the report is being written from that moment. That is the only line, and you can see exactly where it is.

Cancelling

You can cancel any time from your billing settings. Your child keeps full access until the end of the term you paid for — cancelling doesn’t shorten it. If you change your mind before then, reactivate from the same screen at no charge.

After the term ends, sessions stop. For thirty days your child can still open everything they have written and everything written about them. Nothing is deleted in that time, and nothing is deleted after it — the account simply closes, and a new membership opens it again.

Cancelling is not the same as a refund. It stops what happens next; whether anything already paid comes back is governed by the two sections above.

Pausing

Separately from any of the above, you can pause a child’s account at any time from Settings. It takes effect immediately, signs them out of every device, and you can undo it whenever you like.

Pausing doesn’t change your dates. Your term runs to the same day either way.

How a refund reaches you

Where a refund is due under this policy, it goes back to the card, bank account or UPI ID the payment came from — we cannot send it anywhere else. Once we have agreed a refund we raise it with our payment provider straight away. How long it then takes to appear on your statement is your bank’s to decide, and is typically five to seven working days.

Asking for one

Write to support@mindabs.com from the email address on the account and tell us what happened. You do not need to explain yourself at length. We aim to acknowledge every request within a few business days.